Shipping

 

For wholesale shipping costs please log in to the wholesale page.

DELIVERY TO COST OPTIONS OUR SHIPPING DAYS ORDER BY SERVICE NAME CARRIER ESTIMATED DELIVERY TIMES
               
Showroom Pick Up FREE Pick up 10-4pm Monday-Friday - Pick up Sydney Only - -
               
Australia FREE Standard Mon, Wed, Fri 12pm Standard E:Parcel Australia Post 2-5 business days as per Aust Post
               
Australia $10 Express Mon, Wed, Fri 12pm Express E:Parcel Australia Post 2-3 business days as per Aust Post
               
New Zealand FREE Untracked Economy Monday 12pm Economy DHL DHL 5 -10 business days Slow but reliable.
               
New Zealand $18 Premium Mon, Wed, Fri 12pm Standard Tracked  Australia Post 5 business days
               
Rest Of World $12 Untracked Economy Monday 12pm Economy DHL DHL 10 + business days Slow but reliable.
               
Rest Of World $25 Premium Mon, Wed, Fri 12pm Standard Tracked  Australia Post 6+ business days.

 

We Ship on Monday, Wednesday & Fridays. Orders placed after 12pm will ship the following shipping day.

If for any reason there is a delay in shipping we will notify you within 24 hours of order placement.

  • Domestic Shipping - All goods within Australia will be shipped by Australia Post E:Parcel and can be tracked online at www.auspost.com.au/track
  • New Zealand Shipping - Choose between Australia Post tracked shipping or DHL economy parcel 
  • Rest of World Shipping - Choose between Australia Post tracked shipping or DHL economy parcel  ‚Äč

Please make sure your 'SHIP TO' and 'BILL TO' details are completed correctly. Our system is automated and will automatically ship to the 'SHIP TO' address. If you notice an error after you finalise the order, please contact us asap so that we can intercept the order. All care is taken to ensure that parcels are shipped with correct addresses as provided by you when you complete your order. Our record for 'on-time' and 'on-track' deliveries is excellent however very occasionally, things can happen that are out of our control.

If you have any problems with your delivery, this check-list will aid in the efficient recovery of your parcel:

  • If you have not received an email with your shipping details, please check your junk mail box before contacting us
  • Check the time delay between when we shipped your goods, allowing for any reasonable shipping time or delay.
  • Conduct an online search using the shipping reference number - this will give you more information from the post office.
  • Check your letter box for a delivery advice - your parcel could be awaiting collection at your local post office.
  • Phone or call in to the post office where you normally collect your mail and make an over-the-counter enquiry using your shipping reference number.
  • If there is still no word, give your shipping reference number to the post office and ask them to trace it for you.
  • If you are still having difficulties, contact us

For urgent deliveries and overnight shipping within Australia, please CALL us in +61 2 9969 5053 . Extra charges may apply.

PLEASE NOTE: Check your order confirmation carefully as our shipping department will process your order according to the details on your order confirmation and we take no responsibility for incorrect data entry.