For wholesale shipping costs please log in to the wholesale page.
|DELIVERY TO||COST||OPTIONS||OUR SHIPPING DAYS||ORDER BY||SERVICE NAME||CARRIER||ESTIMATED DELIVERY TIMES|
|Showroom Pick Up||Free||Pick up 10-4pm||Monday-Friday||-||Pick up Sydney Only||-||-|
|Australia||Free||Standard||Mon, Wed, Fri||12pm||Standard E:Parcel||Aust Post||2-7 business days as per Aust Post|
|Australia||$10||Express**||Mon, Wed, Fri||12pm||Express E:Parcel||Aust Post||1-3 business days as per Aust Post|
|New Zealand||Free||Untracked Economy||Monday||12pm||Economy DHL||DHL||5 -10 business days Slow but reliable.|
|New Zealand||$18||Premium||Mon, Wed, Fri||12pm||Standard Tracked||Aust Post||5 business days|
|Rest Of World*||$12||Untracked Economy||Monday||12pm||Economy DHL||DHL||10 + business days Slow but reliable.|
|Rest Of World*||$25||Premium||Mon, Wed, Fri||12pm||Standard Tracked||Aust Post||
6+ business days.
* PO Box address required for the following countries - OMAN, PAPUA NEW GUINEA, QATAR, SAUDIA ARABIA, UNITED ARAB EMIRATES.
** Australia Post do not guarantee next day delivery for Express Post with E:Parcel deliveries. The service is supposed to be faster than the standard E:Parcel however it is not guaranteed.
We Ship on Monday, Wednesday & Fridays. Orders placed after 12pm will ship the following shipping day.
If for any reason there is a delay in shipping we will notify you within 24 hours of order placement.
- Domestic Shipping - All goods within Australia will be shipped by Australia Post E:Parcel and can be tracked online at www.auspost.com.au/track
- New Zealand Shipping - Choose between Australia Post tracked shipping or DHL economy parcel
- *Rest of World Shipping - Choose between Australia Post tracked shipping or DHL economy parcel
Please make sure your 'SHIP TO' and 'BILL TO' details are completed correctly. Our system is automated and will automatically ship to the 'SHIP TO' address. If you notice an error after you finalise the order, please contact us asap so that we can intercept the order. All care is taken to ensure that parcels are shipped with correct addresses as provided by you when you complete your order. Our record for 'on-time' and 'on-track' deliveries is excellent however very occasionally, things can happen that are out of our control.
If you have any problems with your delivery, this check-list will aid in the efficient recovery of your parcel:
- If you have not received an email with your shipping details, please check your junk mail box before contacting us
- Check the time delay between when we shipped your goods, allowing for any reasonable shipping time or delay.
- Conduct an online search using the shipping reference number - this will give you more information from the post office.
- Check your letter box for a delivery advice - your parcel could be awaiting collection at your local post office.
- Phone or call in to the post office where you normally collect your mail and make an over-the-counter enquiry using your shipping reference number.
- If there is still no word, give your shipping reference number to the post office and ask them to trace it for you.
- If you are still having difficulties, contact us
For urgent deliveries and overnight shipping within Australia, please CALL us in +61 2 9969 5053 . Extra charges may apply.
PLEASE NOTE: Check your order confirmation carefully as our shipping department will process your order according to the details on your order confirmation and we take no responsibility for incorrect data entry.
RETURNS: A $10 re-shipping and handling fee will apply to all returns within Australia. Internationals are charged as above.
Please return all parcels to our postal address: PO Box 847 Spit Junction NSW 2088