Shipping

 

For wholesale shipping costs please log in to the wholesale page.

DELIVERY TO COST OPTIONS OUR SHIPPING DAYS ORDER BY SERVICE NAME CARRIER ESTIMATED DELIVERY TIMES
               
               
Australia Free Standard Mon, Wed, Fri 12pm Standard Courier    
               
               
New Zealand Free            
               
               
Rest Of World* $12 Untracked Economy Monday 12pm Economy Fedex FEDEX 10 + business days Slow but reliable.
               
Rest Of World* $25 Premium       FEDEX

6+ business days.

* PO Box address required for the following countries - OMAN, PAPUA NEW GUINEA, QATAR, SAUDIA ARABIA, UNITED ARAB EMIRATES.


Domestic Shipping - All goods within Australia will be shipped by Courier
New Zealand Shipping - Free Courier Shipping 

*Rest of World Shipping - Choose between Fedex standard or presmium shipping 
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Please make sure your 'SHIP TO' and 'BILL TO' details are completed correctly. Our system is automated and will automatically ship to the 'SHIP TO' address. If you notice an error after you finalise the order, please contact us asap so that we can intercept the order. All care is taken to ensure that parcels are shipped with correct addresses as provided by you when you complete your order. Our record for 'on-time' and 'on-track' deliveries is excellent however very occasionally, things can happen that are out of our control.

If you have any problems with your delivery, this check-list will aid in the efficient recovery of your parcel:

  1. If you have not received an email with your shipping details, please check your junk mail box before contacting us
  2. Check the time delay between when we shipped your goods, allowing for any reasonable shipping time or delay.
  3. Conduct an online search using the shipping reference number - this will give you more information from the post office.
  4. Check your letter box for a delivery advice - your parcel could be awaiting collection at your local post office.
  5. Phone or call in to the post office where you normally collect your mail and make an over-the-counter enquiry using your shipping reference number.
  6. If there is still no word, give your shipping reference number to the post office and ask them to trace it for you.
  7. If you are still having difficulties, contact us
  8. For urgent deliveries and overnight shipping within Australia, please CALL us on +61 7 5594 9845. Extra charges may apply.

PLEASE NOTE: Check your order confirmation carefully as our shipping department will process your order according to the details on your order confirmation and we take no responsibility for incorrect data entry.

RETURNS: A $10 re-shipping and handling fee will apply to all returns within Australia. Internationals are charged as above.

Please return all parcels to our respective postal addresses 

Australia:

Vision Marketing & Distribution Pty Limited
PO Box 371
Labrador
Queensland
4215
Australia

New Zealand:

Vision Marketing & Distribution Limited
PO 11 902
22 Kalmia Street
Ellerslie
Auckland
New Zealand